Web 2.0 Library Trek

Assignment 2 for the subject Social Networking for Information Professionals required a creation of a project on the topic. I created the Web 2.0 Library Trek online training program using the wiki tool Wikispaces.

Current social media tools are highlighted in order to provide a self-paced training program for public library staff to broaden their skills and knowledge in the online social media environment (Web 2.0). This program updates and extends the former 23 Things training program established by Helen Blowers in 2006 for the Public Library of Charlotte & Mecklenburg County. Helen Blowers Learning 2.0 23 Things.

This updated program will provide information and training using the latest popular tools, includes relevant compliance information, and offers investigation opportunities into associated mobile technologies. This training is to prepare library staff for the launch of the Library Social Media Program that will be launched mid-year of 2013.

The objectives of this project are:

  • To provide relevant knowledge and training to library staff about Web 2.0.
  • To provide a unified, confident and knowledgeable presence for the library using the popular online social networking websites.
  • To enable library staff to be able to initiate conversation relevant to libraries within these environments.
  • To provide library staff with the confidence to be able to engage in conversation about local, state-wide, national and international events and campaigns as opportunities arise.
  • To foster a love of reading using online social networking tools.
  • To create a unified approach to the Library Social Media Program that is professional and compliant.

The training program, Web 2.0 Library Trek, is situated online using a wiki. This is because a wiki enables easy linking to resources such as informational videos. It also allows for access for participants wherever an internet connection is available, thereby allowing work at home as well as at work. It also allows group collaboration.

The social networking tools selected for this project are the most popular and most commonly used at this moment in time. The tools will be divided and grouped by similarity of function. This should allow for a better understanding of the tools during the investigation process. The tools chosen for this project reflect those that could be used in the Public Library Social Media Program from an organisational viewpoint, although in actuality not all will be included in the proposed program.

If you are not Web 2.0 savvy then I invite you to undertake this free online training course keeping in mind that it is aimed at people working in libraries. Good luck and enjoy.


OLJ 13 – Module 5 – Social media policy links

Creating a social media policy for your organisation can seem like a daunting task especially when the online landscape of social media tools is changing every day. An obvious place to begin is with the existing documentation specific to this topic from within your organisation and the industry.

For public libraries in Australia, the following resources will assist in this task. These resources have been listed on Delicious at #SISsocialmedia

Department of Justice Social Media Policy

This is the official social media policy for employees of the Department of Justice Victoria. Citing the document Guidance for use of social media in the Victorian public sector, it defines social media, advises how to use social media professionally and personally, lists some rules of engagement, and lists some legal issues such as privacy, security, copyright, harassment, the Creative Commons and more.

Guidance for use of social media in the Victorian public sector

This document provides guidance for the governing bodies and employees of those in the Victorian public sector. It refers to the Code of Conduct for Victorian Public Sector Employees citing this as the governing advice for employee behaviour including that within the context of using social media. Definitions are provided for: social media; responsibilities; and official use and private use.

Social Media Policy National Library of Australia

This is the official social media policy for the National Library of Australia. It provides context, objectives, scope, and compliance advice for their organisation and employees.  It defines controls for official use, professional use, private use, and inappropriate use. Risks and breaches are also explained.  A statement about the record keeping requirements is included.

NSW Public Libraries Learning 2.0 Activities: Social media policies – do you have one?

This is an excellent starting point for anyone wanting to create a social media policy for public libraries in Australia. It provides relevant legislative and policy framework, policy, principles underpinning the use of social networking technology, procedures for publishing, records managements, privacy, communications processes for organisations, the approval process, a checklist of considerations, and a disclaimer example.

Social Media Governance: Empowerment with Accountability by Chris Boudreaux

This website offers a Policy Database which lists organisations worldwide with links to their social media policies. Links take you to the policies and guidelines for international companies such as: Adidas, BBC, Flickr, IBM, the International Olympic Committee, Microsoft, New Zealand government, Reuters, Telstra, UK Government, US Air force, Universities, Yahoo!, and a lot more.

HL Wiki International: Social media policies

This Canadian website is a knowledge base for Health Librarians. There is information about how to evaluate social media policies as well as links to social media policies worldwide.  Recent articles are also listed with key points from those articles provided. Links to best practices are listed and references to further relevant information resources.


Department of Justice (2012). Department of Justice Social Media Policy. Retrieved from http://www.justice.vic.gov.au/home/about+us/our+values+and+behaviours/social+media+policy/

State Government of Victoria (2010). Guidance for use of social media in the Victorian public sector.  eGovernment Resource Centre. Retrieved from http://www.egov.vic.gov.au/victorian-government-resources/website-practice-victoria/web-2-0-victoria/guidance-for-use-of-social-media-in-the-victorian-public-sector-in-pdf-format-76kb.html

National Library of Australia. (2012). Social Media Policy. Retrieved from http://www.nla.gov.au/policy-and-planning/social-media

State Library of New South Wales (2008). Social media policies – do you have one? NSW Public Libraries Learning 2.0 Activities. Retrieved from http://nswpubliclibrarieslearning21.blogspot.com.au/2008/08/social-media-policies-do-you-have-one.html

Boudreaux, C. (2009). Policy database. Social Media Governance: Empowerment with Accountability by Chris Boudreaux. Retrieved from http://socialmediagovernance.com/policies.php

HLWIKI International (2013). Social media policies. HLWIKI Canada. Retrieved from http://hlwiki.slais.ubc.ca/index.php?title=Social_media_policies&oldid=120750

OLJ 12 – Module 5 – Identity online

It’s 2013 and the social web has seen lots of development in its short lifespan. But issues around identity, privacy, security and trust are still unresolved. Social sites remain popular despite people’s concerns about their own personal online protection.

Instead of seeing positive improvement online, new social problems have emerged such as cyber-bullying, identity theft, trolling, and fraud.

Are people even trying to ‘manage’ their identity online? Twitter has shown us some very public meltdowns by well known identities who should have known better about having a public face. Acting professionally online is fine if you are indeed a professional. Is being authentic an excuse to “let it all hang out”?

There was the public rant by Justin Bieber:

“I’m 19 with 5 number one albums, 19 and I’ve seen the whole world. 19 and I’ve accomplished more than I could’ve ever dreamed of, I’m 19 and it must be scary to some people to think this is just the beginning…” (The Independent, 2013)

TV personality Charlotte Dawson was the target of some serious and hateful bullying via Twitter that resulted in her hospitalisation following her final tweet of “you win x”.

“Director of communications law centre at UTS, Professor Michael Fraser told News Ltd that online harassment was assault and that people who had taken part in the hate campaign against Dawson had committed criminal acts.  “The online world is not above the law,” Prof Fraser said. “The challenge for us is to build security into online society in the same way as we have into the physical world.”” (The Telegraph, 2012)

Personally I try to manage and control what I publish online and I am sure there are many others who take the same approach. But you only have to look at YouTube or iTunes or Twitter to see and hear that anything goes and there is an opinion, attitude, face, image, campaign, stunt, and comment for everything under the sun. I suppose it depends how seriously you wish to be considered and what privacy means to you. The more controversial someone can be the more likely they are to be noticed online and their content to “go viral” and with that the hope of making a lot of money.

Online transparency appears to be the new social currency and so people engage in these spaces fully embracing the risks they know are there. Many people are sharing so much of themselves online – they want their own voice to be heard and noticed. But Danny Brown questions this notion of transparency saying that we are not really being totally transparent especially if we are silently sitting by, knowing that cyberbullying is occurring and not speaking up against it.

It’s our friends that are being picked on. It’s our colleagues that are being affected. And, most importantly, it’s our morals that are being compromised by staying silent.” (Brown, 2013)

Pavlina Papalouka is a personal development coach based in Cyprus who, typically, is keen to emphasize the positive side of building a personal online identity.

“People today want the truth, even if it’s ugly. Sugar coating, pretense and phony posing are no longer acceptable. It doesn’t matter how much effort you put into portraying you are something else that the real you – being authentic is what really matters. Those who realize this and take certain actions will succeed more than anyone else in this new environment.” (Papalouka, 2013)

This infographic by Mark Smiciklas offers some advice about how to achieve transparency when engaging with social media tools. Encouraging this open and transparent approach to online engagement seems at odds with a basic human attitude towards protecting the security of our organisations and our personal lives. Finding a sensible balance is necessary.

Social Media transparency (Smiciklas, 2013)

Social Media transparency (Smiciklas, 2013)


Brown, D. (2013). The Fallacy of Transparency in Social Media. Danny Brown – Social Media and Marketing Blog. Retrieved from http://dannybrown.me/2013/03/06/the-fallacy-of-transparency-in-social-media/

The Independent (2013). Justin Bieber’s Instagram rant: edited highlights. The Independent. Retrieved from  http://www.independent.co.uk/voices/iv-drip/justin-biebers-instagram-rant-edited-highlights-8535871.html

Papalouka, P. (2013). Phony is out, real is in – Transparency is the new currency. Retrieved from http://pavlinapapalouka.com/entrepreneurship/phony-is-out-real-is-in-transparency-is-the-new-currency/

Smiciklas, M. (2013). Social media transparency. Retreived from http://www.socialmediaexplorer.com/social-media-marketing/social-media-transparency-infographic/attachment/social-media-transparency/

The Telegraph (2012). Charlotte Dawson Twitter attack sparks call for changes to laws against cyber bullying. The Telegraph. Retrieved from http://www.dailytelegraph.com.au/news/charlotte-dawson-twitter-attack-sparks-call-for-changes-to-laws-against-cyber-bullying/story-e6freuy9-1226461809720

Wikipedia (2013). Cyberbullying  – Wikipedia. Retrieved from http://en.wikipedia.org/wiki/Cyberbullying

Wikipedia (2013). Identity theft – Wikipedia. Retrieved from https://en.wikipedia.org/wiki/Identity_theft

Wikipedia (2013). Troll (Internet) – Wikipedia. Retrieved from http://en.wikipedia.org/wiki/Troll_(Internet)

OLJ 10 – Module 4 – Comparison of library use of social networking tools

Comparison of libraries using social networking tools:

  • State Library of Victoria
    • Uses Facebook; Twitter; Flickr; YouTube; Pinterest
    • Allows comments
    • Updates at least twice daily
    • Does not show a disclaimer on the sites
    • Links to main website
    • Is easy to locate social pages
    • Purpose – events, photos, collection highlights
    • Overall feel – welcoming
  • Mount Gambier Library
    • Uses Facebook; Twitter;
    • Allows comments
    • Updates at least daily
    • Does not show a disclaimer on the sites
    • Links to main website
    • Is easy to locate social pages
    • Purpose – events, photos, announcements
    • Overall feel – community
  • Melbourne Library
    • Uses Facebook; Twitter; Flickr
    • Allows comments
    • Updates at least twice daily
    • Does not show a disclaimer on the sites
    • Links to main website
    • Is easy to locate social pages
    • Purpose – events, photos, announcements
    • Overall feel – authoritarian

Reasons why libraries should be on social media:

  • It is the online space where people are hanging out, so it is logical to have a presence in these spaces.
  • It is becoming more of an expectation that organisations will have a presence in these spaces, so people will look for libraries there.
  • Social networking spaces allow people to make comment about organisations.
  • People like to see how others are engaging with organisations in these spaces.
  • Like a community noticeboard, upcoming events are found here.
  • People enjoy seeing photos of activities and events especially if they were involved.
  • People enjoy the participatory aspect of social networking tools.
  • Showing that libraries are more than just storage facilities for books, is extremely important for those in the community who still think that way.
  • Offering a variety of topics using SN tools is important as it caters to more people. One person might enjoy the collection highlights or local history photographs, while another person might prefer to see who the next visiting author might be.
  • Connecting to local, state-wide, national and international campaigns is important. The Love2Read campaign for the National Year of Reading in 2012 is one example.
  • Linking back to the main website is important to show the pathway to the online catalogue and other information and resources.
  • Some libraries use photos of people involved in library events while others are not so liberal.
  • Regularity of posting is important, however once a day seems to be the frequency most adopted.
  • The overall feel of the social networking pages of organisations is important to encourage people to participate and engage in these spaces. The Mount Gambier Library gives a feeling of community participation, high activity and fun. The State Library of Victoria seems welcoming and inclusive and proud to show people what they have and wish to share. While Melbourne City Library seems authoritative, and focussing on Literature.

OLJ 08 – Module 3 – Online Personal Learning Network

As an ‘early adopter’ I have been actively involved with the Web 2.0 world since 2004. With a Bloglines aggregator I subscribed to many blogs that set me on a fast-paced learning journey that astounded me. I revelled in it and did not need to undertake the later 23 Things training as I had already acquired that knowledge and skill set.

Online tools have come and gone as quickly as the terms surrounding them. Where is MySpace now? Google Reader replaced Bloglines and now that too is doomed to the e-archives. Amazon has just purchased the popular GoodReads platform. It is a constantly moving landscape, so don’t get too comfortable.

I have observed people get obsessed with the tools to such an extent that their relationship with their screens and text-buddies dominates their life to the extent that their ‘real life’ and ‘real life relationships’ are neglected and suffer. For me, as a lover of technology, art, literature, ideas, media, learning, and a free mind, I have always realised the wisdom of balance. A walk in the outdoors, looking at nature, talking to your parents, children, spouse, dog, going to watch a game of footy, going cycling, doing yoga, meditating, etc, etc, are all important and not to be neglected. So in terms of where I find myself on the graph offered by Jeff Utecht on his blog The Thinking Stick in 2008, I am at Stage 5 which is ‘balance’. (Utecht, 2008)

The power of the Online Personal Learning Network is harnessed by capturing your chosen resources into one online location and the aggregator is a perfect tool for this. Here you can link to your favourite resources and get the updates displayed as they are available. Google is making a big mistake getting rid of its Reader, IMHO.


It is not just blogs, but podcasts, video, news, photos, and so much more, all delivered shiny and new to your Reader. I have exported my collection of RSS feeds (that needs trimming/curating) to Feedly. But it is early days for Feedly – so we’ll see how it goes.

So in considering my Online Personal Learning Network with a holistic view, I can see that my ‘gap’ is in the sharing part of this experience. Beth Kanter suggests three parts to this process: seek; sense; share. (Kanter, 2011) I have no trouble in sharing my knowledge in the real world in discussions with colleagues around me. But I do hesitate to share and connect with people I don’t know in reality but only see or hear of online. This is to do with trust, knowing people, and the process of building relationships. I am also very aware of the discrepancy in personal character and integrity as seen in reality compared to what is portrayed online. Many people are wordsmiths and able to craft their thoughts cleverly online, but fail to live up to their online persona when you hear them speak in the real world; and vice versa. How to process this gap and build trust is an issue for me that leads to my reluctance to engage fully online.


Kanter, B. (2011). Using social media for professional learning: Seek sense and share. Retrieved from http://www.bethkanter.org/seek-sense-share/

Utecht, J. (2008). Stages of PLN adoption. Retrieved from http://thethinkingstick.com/stages-of-pln-adoption

OLJ 07 – Module 3 – Librarian 2.0

Partridge, Lee and Munro stated in 2010 “that Librarian 2.0 is not an ideal label, and that it will (and should) fade away into non use.” (Partridge, Lee & Munro, 2010) Now in 2013, I think the label has disappeared. Even the term ‘Web 2.0’ has been replaced in common language with ‘social networking’.

Meredith Farkas stated in 2007 in her presentation at the University of California when discussing the characteristics of Academic Librarian 2.0, that it might not “be all about technology” and that it is about having an attitude that requires responding to user needs “including the technology have-nots”. (Farkas, 2007)

So what is Librarian 2.0 in 2013? I think a key trait of Librarians has always been their desire to help people to find the information they are after regardless of where that information might be. The format and location does not matter; it is about getting access to the content.

Library, Nice France

Library, Nice France

Librarian 2.0 is about knowing the where, why, how, what of that resource. The type of information or resource will give clues about its likely location. Librarian 2.0 knows where to look. They know how to look. They will help locate the resource then deliver it, or show its location, to the customer using the method chosen or suited to the customer.

Some common examples are: an elderly person with limited technology skills might need some specific information printed out for them; a pre-schooler might just need to be able to reach a PC monitor and mouse or touch screen to start playing an age appropriate computer game; a retiree with a new electronic tablet might just need to know how to access the Wi-Fi in the library; and the next book in a popular fiction series remains a typical question in a public library.

The Librarian in 2013 can assist across all media to suit all skill levels.

So I think the essential skills required for librarians in a Web 2.0 world are:

  • An open mind
  • An enthusiastic attitude to new technology
  • A dedicated lifelong learner
  • A person who is keen to share skills and knowledge
  • A thinker and evaluator
  • A challenger of rules and ingrained behaviours
  • A natural detective
  • Someone who is interested in being engaged in conversations that hang on the event horizon of the collective conscience of social evolution. (my words)


Farkas, M. (2007). Building Academic Librarian 2.0. [Video file]. Presented to the Librarians Association of the University of California. Retrieved from http://www.youtube.com/watch?v=q_uOKFhoznI

Partridge, H., Lee, J., & Munro, C. (2010). Becoming “Librarian 2.0”: The skills, knowledge, and attributes required by library and information science professionals in a Web 2.0 world (and beyond). Library Trends, 59 (1-2), 315-335. Retrieved from http://muse.jhu.edu.ezproxy.csu.edu.au/journals/library_trends/v059/59.1-2.partridge.html

OLJ 05 – Module 2 – Delicious bookmarks

According to Wikipedia, Delicious has been around since 2003, and I joined around then. (Wikipedia, 2013). While working as a casual Information Services Librarian I was not tied to any one desk or pc, therefore using Delicious as a portable toolbox of my favourite websites proved to be a useful resource in the delivery of my professional services.

Once I found myself in a permanent position with a pc to work from, I deferred to the favourites tab in the web browser and my use of Delicious languished. I was not aware of their changed site until recently.

Now I find that I don’t even use the favourites list in the browser because Google finds the sites I want in as much time as it takes to click through my favourites list. Having said that, I do think that Delicious is an excellent online resource for sharing and organising URL’s. The tagging system is simple, flexible and sensible. For information professionals delivering classes and topics to groups of people, it is an effective way to build subject guides and reference lists as shown by the social networking group at Charles Sturt University @sissocialmedia. (Delicious, 2013a)

Investigating the new website at Delicious I notice that it has changed quite a bit and I have to relearn how to work the site. Apparently redesigned in 2011 the new interface needs some getting used to. (Wikipedia, 2013) I can’t seem to be able to sort my tags by date and this is a bit of a shortfall I think. I can see potential for the mobile app and may even begin to use it again. It is the tagging, portability, accessibility and storage in ‘the cloud’ that are the real benefits of this tool.

It is a great tool for creating an online personal portfolio as I did in 2009 and it helped me to get a job. After the initial interview I was asked if I could show some examples of my work and as I had prepared the portfolio prior to this request it was a quick and easy task to email a single URL that provided a list of my work with explanations in the notes field. (Delicious, 2013b) A very useful exercise gained from Michele Martin at The Bamboo Project. (Martin, 2008) This process has changed a little since I first created the portfolio and it now requires the tags to be bundled. It does need some thought, time and effort to create as you will need to think about how you want to illustrate that great work you have done. (Slideshare, 2009)

Original photo and original oil painting by Susan Bentley

Original photo and original oil painting by Susan Bentley

In the case of articles it is easy, but if your work is in the form of website design, or photographs, or artwork, then you might need to think about how best to show these. Slideshare is a great tool for this.


Delicious (2013a). @sissocialmedia – Delicious. Retrieved from https://delicious.com/#sissocialmedia

Delicious (2013b). @suesbent [SusanBentleyPortfolio]. Retrieved from https://delicious.com/#suesbent/tag_bundle/SusanBentleyPortfolio

Martin, M. (2008). Guide to Using Free Tools to Create an Online Portfolio. Retrieved from http://michelemartin.typepad.com/thebambooprojectblog/2008/03/guide-to-using.html

Slideshare, (2009). Photos by Susan Bentley. Retrieved from http://www.slideshare.net/suesbent/photos-by-susan-bentley

Wikipedia (2013). Delicious (website) – Wikipedia. Retrieved from http://en.wikipedia.org/wiki/Delicious_(website)